Support

FAQ

How to purchase our renew a license?

Visit the Portal website at https://portal.network-perception.com or contact our sales team by email at sales@network-perception.com or by phone at 773-830-4065

How to fix an error when importing a configuration file?

  • For NP-View: visit the log tab and select “Review logs and contact support” to send us a sanitized copy of the debug logs so the support team can follow up with you.
  • For NP-Live: visit the Support Center in the user menu (top right corner) and select “Fix issue”

How to add support for a new type of device?

Please contact the support team at support@network-perception.com to tell us about the type of device you’d like to import into NP-View or NP-Live. You can also securely send us a sample configuration file through the File Vault at https://portal.network-perception.com

How to learn how to use NP-View or NP-Live?

Visit the Knowledge Base and the Video Tutorials sections of the website. You can also contact us at support@network-perception.com to schedule a training session.

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