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4. Licensing

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The NP-View and NP-Live applications are licensed on an annual basis. The cost of the license depends on the number of configuration files imported from managed layer-3 network devices (firewalls, routers, and switches). Individual IP addresses do not count in the license limit and there is no restriction on the number of workspaces.

Adding a license to NP-View and NP-Live

  • Step 1: Create an account on the Portal website at
  • Step 2: If you don’t see an active license in the Portal home page, select “Request License” or contact
  • Step 3: Once a license key has been generated for you, make sure the format is correct. It should be a JSON structure similar to:
    • {
      "max_rulesets": XX,
      "expiration": "YYYY-MM-DD",
      "key": "<long-sequence-of-alphanumerical-characters>",
      "email": "<email-address>",
      "type": "<product-and-license-type>"
  • Step 4: Launch NP-View or NP-Live and select “License & terms” from the user menu (top right corner). Then select “Upgrade or renew your license” followed by “Input license manually”. You can then copy/paste the license JSON structure (including opening and closing curly brackets) into the text field area. Note: the licensing function is available only to the Administrator role in NP-Live.
  • Step 5: In NP-live, logout and re-login for the license to take affect.

How Licensing Works

Upon system installation, the Administrator will input a NP license key which will set the maximum limit on the number of devices that can be imported into the system (manually or automated). Firewalls, routers and switches are considered devices.  High Availability Firewall Pairs using the same device name will be counted as one device. NP provided demo devices are excluded from activation and licensed device counts.

For exiting customers upgrading from a previous version of software to version 3.1.0 or later, devices that are already imported and active will remain licensed.  Devices that are unlicensed will be removed from all existing workspaces.

When importing devices (manual or automated), a reminder notice is provided stating: “Importing new devices requires available licenses. Devices are activated in the order they are imported. If the total license count is exceeded, importing of additional unlicensed devices will be prohibited. See License and Terms to determine the available number of licenses.“

Device licenses are activated when a device is first imported.  When the device limit is reached, import of additional devices (manual or automated) will be prohibited and a message will be issued in the help center and system logs.

Device licensing is permanent.  Once a license is allocated to a device it cannot be assigned to another device. If a device is no longer required in the system, the Administrator can deactivate a device which will remove the device from all workspaces for all users but will remain in the license center. The data is not deleted so if the Administrator wishes to restore the device in the future, they can by importing new data for the device.

When the license expires, workspaces for all users will be disabled along with manual data imports. A message will be displayed stating that the license has expired and to contact sales to renew. Connectors will continue to collect data and deliver the updates to workspaces and demo workspaces will continue to function.

If a customer downgrades their device count, the Administrator will need to select the devices to remain active after inputting the new license key. If the Administrator does not select the devices to remain, the system will allocate the devices in the order they are used. All remaining unlicensed devices will be removed from all workspaces.

If a customer downgrades their compliance module license, all workspaces associated with that module will be disabled. The user can manually delete these workspaces.

If a customer needs to replace one or more devices, please contact support.

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